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Informit FAQS.
Admin
What if we forget our password and PIN number for Informit Admin?
If we enter the details of the support person from our organisation, where will these appear?
Interface
Authentication
Searching
Where can I find a list of journals indexed by a particular database?
What defaults are set for options and preferences in Informit? How do I change those options?
How do I limit my search to return only results with Plus Text?
How do I find out more information about Plus Text products from Informit?
When I print, email or save records, are the Plus Text documents included?
When I load or save a search history, will I see everyone else's histories too?
Why can I only see a few search results on the page at once?
Pay-per-view
Federated searching and OpenURL
Is Informit OpenURL compliant? How do I configure Informit to work with my OpenURL resolver?
Can I use a Z39.50 compliant client such as YAZ or EndNote to search across the Informit databases?
Are there any EndNote connection files available for Informit databases?
Can you provide us with URLs for our selective full text Informit titles listed on Ebsco AtoZ?
Media
TVNews
Can TVNews be used in Blackboard, ClickView, course reserve, etc?
Is there a limit on the number of times that the video can be viewed?
I am concerned about the extra costs for the video downloads.
How can I check which version of the WMV Plug-in I have installed in Firefox?
Why won’t videos play correctly in Firefox on Windows XP/Vista?
There appears to be a lag between the recorded video and audio tracks (a lip sync problem).
Will Screenrights increase fees, post 2010, as institutions usage increases?
Why does the end of the previous story appear before my requested download?
Are you going to offer programs from Pay / Cable TV or HDTV?
RequestTV
e-Library
How do I link to a particular Article Title within Informit e-Library?
Can the metadata for Informit e-Library and the Engineering Collection be turned off?
Subscription
Can I upgrade my subscription to allow for more additional users?
Can I see the Plus Text version of an article without a subscription?
Genealogy
Admin
- What is Informit Admin?
Informit Admin is the administrative module for Informit and allows organisations to change:
** Any changes made here will apply across the whole of your organisation and branches- password or PIN code
- display preferences
- export preferences
- sort options
- branding options
- logout URL
- interface defaults – Standard Search or Guided Search
- resource selection defaults – Product View / Subject View etc
- web holdings preferences
- local support options
- session timeout
- Pay per View
Informit Admin allows organisations to see:- IP ranges assigned
- referring URL assigned
- subscriptions and expiry dates
- statistic reports
- How do we access Informit Admin?
Informit Admin can be viewed at http://admin.informit.com.au
You will require your Username, Password and Pin code to log in.Please Note: Access to Informit Admin will initially be given to only
one person within your organisation.- What if we forget our password and PIN number for Informit Admin?
- Contact the Customer Service Team at RMIT Publishing on
Phone: 03 9925 8210
Email: support@rmitpublishing.com.au - How do we change the company or organisation name that appears in the top right-hand corner of the screen?
Log into Informit Admin and enter the name of your organisation next to Display Name.<br>
Contact the person at your institution who is in charge of the Informit subscription, to request changes to these areas.- If we enter the details of the support person from our organisation, where will these appear?
They will appear at the bottom of the Informit Search screen on the right-hand side.
This is a convenient way to point users towards your library reference desk or support team.Contact the person at your institution who is in charge of the Informit subscription,
to request changes to these areas.- How do I access statistical reports?
Informit Admin will allow you to generate statistical reports. Log into Informit Admin and click on the Stats Selection tab located at the top of the screen.
The instructions for the Stats are located on the front screen.- When can I run statistic reports?
Reports can now be generated at any time of the day or night.
- How do I switch off Pay per View?
Log into Informit Admin. Change the Pay per View option to NO. Click on Save.
- How do I set up a link to my library catalogue?
If your library catalogue is web enabled (that is, has a web based search interface), your organisation can configure Informit to show a Check Local Holdings button next to each record displayed (only if the record has ISSN or ISBN).
When pressed this link will open a separate window and will search your library catalogue.
NOTE: If you are unsure about what these links should be, contact your own technical support facility and/or contact Informit technical support for guidance.* Log into Informit Admin http://admin.informit.com.au
* Go to User Preferences.
* Set the Web Holdings Active field to YES.
* Modify the link text in the Web Holdings Link Text field (if required).
* Enter the URL of your web catalogue in the Web Holdings Base URL field.
* Enter the additional command for an ISSN search in the Web Holdings ISSN field (if required).
* Enter the additional command for an ISBN search in the Web Holdings ISBN field (if required).
* Press the Save Changes button.
Interface
Authentication
- What methods of authentication are available for Informit?
There are five different authentication methods for Informit.
- Username and Password
Go to: http://search.informit.com.au
Users must type their username and password in the boxes provided and click on Login. - IP Authentication
Provide your IP address ranges to RMIT Publishing to enter into Informit Admin.
Go to: http://search.informit.com.au
Users will automatically be logged into Informit; as long as your computer's IP address is part of the range provided. - Referring URL Authentication
Provide a referring URL to RMIT Publishing to enter into Informit Admin.
Link to: http://search.informit.com.au from that referring URL.
Users will automatically be logged into Informit; as long as they link from the referring page provided.
You must provide the authentication for users to access the referring page in question.
This URL should not be publicly available on the internet
Please Note: A secure http connection (i.e. https) will not work with referring URLs - Embedded Username and Password
Link to: http://search.informit.com.au/databases;username=XXXXX;password=YYYYY
Where XXXXX and YYYYY are the Informit username and password for your organisation.
Users will automatically be logged into Informit. - Barcode Authentication
Barcode authentication allows remote users of small libraries to access Informit by using their library card barcode or member number details.
Provide RMIT Publishing your barcode ranges which are unique to your organisation, along with a referring URL.
You can link to any Informit Search page from your webpage as long as it ends with barcode=true;org=XXXXX
Some examples are:
http://search.informit.com.au/databases;barcode=true;org=XXXXX
http://search.informit.com.au/search;barcode=true;org=XXXXX;res=apaft
Where XXXXX is the Informit username for your organisation.Users will automatically be logged into Informit; as long as they link from the referring page provided and the barcode entered is valid.
This URL may be publicly available on the internet- Username and Password
- What if we forget our password and PIN number for Informit Search?
Contact the Customer Service Team at RMIT Publishing on
Phone: 03 9925 8210
Email: support@rmitpublishing.com.au- How do I jumpstart to a particular database?
The syntax for jumpstarting directly to a database in Informit is as follows:
http://search.informit.com.au/search;res=XXXXXwhere XXXXX is the database you wish to jumpstart to.
For multiple databases:
http://search.informit.com.au/search;res=XXXXX,YYYYYwhere XXXXX and YYYYY are the databases you wish to jumpstart to.
A list of database codes can be found at: Database information
Further information regarding Linking syntax can be found at: Linking syntax(Please click on the tabs above)
- How do I jumpstart to a particular Journal Title?
Journal Home Pages are available for full text titles in APAFT and e-Library using the following syntax:
http://search.informit.com.au/browseJournalTitle;res=XXXXX;issn=YYYY-YYYYWhere XXXXX is the database you wish to search (E-LIBRARY or APAFT) and YYYY-YYYY is the ISSN of the Journal Title you are interested in.
Pre-formatted searches allow you to jumpstart to Informit and produce a list of articles that have been indexed for a particular Journal Title using the following syntax:
http://search.informit.com.au/search;res=XXXXX;search=IS=YYYY-YYYYWhere XXXXX is the database you wish to search and YYYY-YYYY is the ISSN of the Journal Title you are interested in.
For example: http://search.informit.com.au/search;res=APAIS;search=IS=0001-3072**Tables of Contents for Journal Titles indexed are not available.
- How do I jumpstart into TVNews and / or RequestTV?
- The syntax for jumpstarting directly to search within the databases, is as follows:
TVNEWS:
http://search.informit.com.au/search;username=XXXXX;password=YYYYY;res=TVNEWS
REQUESTTV:
http://search.informit.com.au/search;username=XXXXX;password=YYYYY;res=REQUESTTV
If you subscribe to both TVNEWS and RequestTV:
http://search.informit.com.au/search;username=XXXXX;password=YYYYY;res=TVNEWS,REQUESTTV
Where XXXXX is your username and YYYYY is your password.
Please Note:
If you use IP's or Referring URL please remove the username=XXXXX;password=YYYYY from the link. - How do I enable cookies in my browser?
Mozilla Firefox: Tools, Options, Privacy, Cookies
check the box - Allow sites to set Cookies
Internet Explorer: Tools, Internet Options, Privacy - have this set to Medium.
You can click on Sites, and Allow informit.com.au
- Why does the Informit interface continually log me out?
The Informit interface requires you to have cookies enabled.
Even if you have cookies enabled in your browser (Firefox, Internet Explorer or Netscape), you are still required to enable cookies on your Personal Firewall.
Example problems include:
* You cannot log into Informit using the username & password login boxes.
* You can login, but immediately get logged out and find that your organisation details (top right hand corner) have changed to Guest User.
* Or, after logging in, you arrive at the journal title you have purchased and full text documents say Buy Now.For McAfee Personal Firewall:
Under SecurityCenter Information, click Configure. On the SecurityCenter Configuration pane, click Advanced under Users. On the Users pane, click Parental Controls. Select a user's name in the list. Under Cookie Blocking, Accept all cookies: All Web sites that this user views can read the cookies they set on your computer. Click OK.- Can I link Informit Media databases into my libraries systems (e.g. library catalogue). Are Informit Media links permanent?
- Yes. Links can be made to all Informit databases including Informit Media databases. You may also link directly to program home pages, or even to individual items, such as a news story. All links will continue to resolve for the life of Informit Media.
Searching
- Where can I find a list of journals indexed by a particular database?
There are two places in which a list can be found.
1. On the Informit web site:
Go to: http://www.informit.com.au/
Click on either Informit Plus Text or Informit Indexes.
Select either Plus Text titles & packages or Indexes titles & packages from the site navigation on the left hand side.
Click on the database you are interested in.
Click on the link under Journals.2. In Informit Search:
Go to: http://search.informit.com.au/ and log in.
Click on the more info link next to the database you are interested in.
Click on the Journals Indexed link.- Can you provide access to a Table of Contents service?
A table of contents is available for all titles on the Informit e-Library, Engineering Collection and the Plus Text databases.
As the content of our databases is determined by external authorities, not all articles from given journal titles will be indexed.
Therefore the table of contents for any given title will be incomplete i.e. not cover-to-cover.- How do I know which database/s I am searching?
When you are viewing the Standard or Guided Search screen, a link appears in the upper right-hand corner of the screen, under the heading: Databases in Use. Here, you will see either the name of the database/s you are searching, or Multiple Databases.
For more information about the database/s you are searching, click on the link. This opens a window with information about the database/s. When more than one database is in use, a drop-down menu in the top left-hand corner of the window lists all of the databases. Scroll down to any of these databases to view further information, including lists of journals covered.
- Does Informit support cross-database searching?
Yes. You can search concurrently across as many databases as you wish.
Field structures have been standardised across our entire database range, allowing for improved cross-database searching.- Does Informit perform de-duping of the results?
No. Because the databases are diverse and the indexing policies of the database providers that create the metadata vary, there is no accurate way to remove duplicate records from result sets.
- How do I perform a pre-formatted search?
Pre-formatted Searches allow you to enter Informit and jumpstart to a particular database and retrieve results automatically.
The syntax is as follows:
http://search.informit.com.au/search;res=XXXXX;search=YYYYY
where XXXXX is the database you wish to search and YYYYY is the search termFor example: To find all articles in a database where a Plus Text PDF is available:
http://search.informit.com.au/search;res=APAFT;search=FTI=Yes- What defaults are set for options and preferences in Informit? How do I change those options?
Informit is highly customisable with the ability to change preferences at an organisational level.
All options in Informit are set at three levels:
1. System Default
All options have a system default value, which RMIT Publishing has determined to be the most likely for most organisations.2. Organisation Preferences
An organisation (defined by individual username) may change many preferences to suit its own needs. This is done through Informit Admin3. User Preferences
Users may change options in Informit during a session. These options revert to the organisation default each time the user logs out.- What display options are available in Informit?
Fields to Display
Brief (e.g. Title, Author, Source)
Brief + Abstract (e.g. Title, Author, Source and Abstract)
Citation + Abstract (e.g. Library Citation and Abstract)
Complete RecordField Labels
Short Labels (e.g. TI)
Short Labels (Compact View) e.g. same as short labels but with no line breaks between fields
Long Labels (e.g. Title)
No LabelsRecords per Page
Choose between 10 - 100 records per page.- What export options are available in Informit?
Records to (Save, Print, Email)
Select Range of records e.g. 1–10
Marked Records e.g. records you have markedLabel Format
Short Labels e.g. TI
Long Labels e.g. Title
No LabelsFields to (Save, Print, Email)
Brief
Brief & Abstract
Citation & Abstract
Complete RecordExtra Options
Save, Print, Email search historyOutput Format
HTML
Plain Text
EndNote
XML
MARC- What sort options are available?
When you view the results of searches, they can be sorted by any field of the database that you have open. By default the records are sorted in natural database order (i.e. with newest records entered into the database showing first).
When you are in Informit Search click on the Options link (on the top right-hand corner of the screen). The window will change to Current Session Options.
This area enables you to change the display of search results, including the way in which records are sorted, the number of records displayed per page, the fields to display, whether or not your search term is highlighted (hit highlighting), and whether records will appear with long, short, or compact labels.
Changes made in this area apply only to your current session. To change these options as a default across all sessions (i.e. for all users of Informit), your subscription administrator will need to make changes via Informit Admin.
Please note: Sorting of large result sets can be slow. Sorting is only recommended on result sets of less than 100.
- How do I access the Plus Text articles?
If you are currently in either the Standard Search or Guided Search areas, simply select the Full Text Records Only check box.
This will limit any result from your search query to records that contain any combination of the following:* records with links to articles in Portable Document Format (PDF) format
* records with links to articles in HTML format
* records with Uniform Resource Identifier web links or access points listed in the 'Uniform Resource Identifier (URI)' element
* records with Persistent Identifier web links or access points listed in the 'Persistent Identifier (PI)' element.If a Plus Text article is available for a record, link(s) to the article will appear directly underneath the record.
- How do I limit my search to return only results with Plus Text?
Check the tick box next to Full Text Records Only which appears immediately to the right of the search button.
Additional limits can be set by selecting the Set More Limits link below the date range fields.- How do I find out more information about Plus Text products from Informit?
For information about our five Plus Text products, including up to date lists of journals, please visit our web site as follows:
* A+ Education: Resources about Education Management, Theory and Practice
Go to: A+ Education* AGIS Plus Text: Attorney General's Information Service, Plus Text
Go to: AGIS Plus Text* APA-FT: Australian Public Affairs – Full Text
Go to: Australian Public Affairs* Family & Society Plus:
Go to: Family & Society Plus* Meditext:
Go to: Meditext* Informit e-Library: Cover-to-cover e-journal subscriptions
Go to: Informit e-Library
- When I print, email or save records, are the Plus Text documents included?
No. Plus Text documents are not included when you email, print or save.
Only the bibliographic portion of the record in question is included.
If Plus Text is available, a link to the article is included as part of the bibliographic data.
Please note: Acrobat Reader functionality allows you to print or save the PDF.- How do I limit my search to a particular date range?
Check the tick box next to Publication Year which appears immediately to the right of the search button. Enter a date range and perform your search.
Additional limits can be set by selecting the Set More Limits link below the date range fields.- Are any limits I set cleared at the end of each session?
Yes. Limits are set for the duration of a session only.
- When I load or save a search history, will I see everyone else's histories too?
No. Search histories are saved under your email address and are tied to your organisation.
When you request to load a search history, you will only see your own.- Can I retain my marked records when I log out?
Only if you email, print or save them before logging out of Informit Search. Otherwise marked records will be lost as they are active for the duration of a session only.
** If you log out, or your session times out, your marked records will be lost.- Why can I only see a few search results on the page at once?
The number of records you can fit on one screen depends on a number of factors:
1. Your screen resolution
If you are running a smaller resolution than 1024x768, you will only see a few results at any given time.2. How many fields are in the citation for the database you are using
Each database has different fields that make up the citation (or summary) record. In some cases this may be ten fields; therefore you will see fewer records per page than, for example, a database that has five citation fields.3. Standard Search vs. Guided Search
Guided Search will use more screen space than Standard Search.- How do I get the Search Hints back?
The search hints page is the default at the start of your session. When you do a search, the search results area retains the results of your last search. To see the search hints again, click on the link labelled Search Hints which can be found immediately below the text box in the Standard or Guided Search areas.
- What thesauri are available on Informit?
Current thesauri include:
* AGIS - Attorney-General's Information Service Thesaurus
* AIATSIS - Indigenous Studies Bibliography Thesaurus
* APAIS - Australian Public Affairs Information Service Thesaurus
* ARCH & AAPI : thesaurus of descriptors / compiled by Stanton Library
* ATED - Australian Thesaurus of Education Descriptors/ACER Cunningham Library
* ATRI - Australian Transport Index Thesaurus
* DELTAA - Database on English Language Teaching for Adults in Australasia Thesaurus
* DRUG Thesaurus
* FAMILY - Australian Family & Society Abstracts Thesaurus
* MAIS - Multicultural Australia and Immigration Studies Thesaurus
* MeSH - Medical Subject Headings
* SAGE - Science and Geography Education Thesaurus
* SNIPER - Searchable Networked Intellectual Property Electronic Resource Thesaurus
Pay-per-view
- I have been charged but my PDF didn’t arrive.
- You have received a receipt from us via email, which states your receipt number and article information. Please forward this email to us at support@rmitpublishing.com.au
We can then attach and return the PDF to you.
Otherwise please contact Customer Service on 03 9925 8210
Federated searching and OpenURL
- Is Informit OpenURL compliant? How do I configure Informit to work with my OpenURL resolver?
Yes.
Open URL enables your library to search across all of your digital subscriptions, to see if you are currently holding a full text version of a specific article.
To configure Informit to work with OpenURL, you need to enter your details into Informit Admin.
NOTE: Ensure Web Holdings Active is set to NOLog into: http://admin.informit.com.au
* Go to User Preferences
* Set the OpenURL Active field to YES
* Enter the Base URL of your OpenURL resolve in the OpenURL Base URL field
e.g. http://sfx.myuni.edu.au:9003/sfx_local?* Enter the URL of the image you wish to display in Informit as the link icon
Place this in the OpenURL Image field
e.g. http://sfx.myuni.edu.au:9003/images/sfx_image.gif* (Optional) Enter OpenURL Window Width / Height to specify the size of the OpenURL window to open. The default is 400 x 400
* (Optional) Set the OpenURL Block If InformitFT field to YES if you want to suppress the OpenURL link from appearing when full text is already available from Informit
* Click the Save Changes button- Does Informit work with EZ Proxy?
Yes. Informit has been tested with EZ Proxy.
Please use the following configuration:T Informit Search
U http://search.informit.com.au
DJ search.informit.com.au- Is Informit Z39.50 compliant?
Informit runs on a TeraText Database System content server, which is a fully compliant Z39.50 database server.
- Can I use a Z39.50 compliant client such as YAZ or EndNote to search across the Informit databases?
Yes. Informit databases are held on a fully compliant Z39.50 database server.
Configure your client to point to:server: z3950.informit.com.au
port: 210- Are there any EndNote connection files available for Informit databases?
Yes. EndNote connection files are available from the following page:
Informit Endnote- Can you provide us with URLs for our selective full text Informit titles listed on Ebsco AtoZ?
- There is not a central location to get all the URLs. However, the format for the URL for each full text title is as follows:
http://search.informit.com.au/browseJournalTitle;res=APAFT;issn=1039-2750
So after you have downloaded the comma delimited list of selective titles, you could batch create a whole list of URLs with each ISSN. - Can I output my records to Endnote?
Yes. There are two methods for transferring bibliographic records from Informit into EndNote.
Method A: EndNote Export option
1. Log into Informit and mark the records you are interested in transferring to EndNote.
2. Click on the Save button in the View Results tab.
3. Select EndNote as the Output Format.
4. Click the Save Records button and save the file somewhere on your local computer.
5. Open the EndNote application and open the citation library you wish to import the records into.
6. Select Import from the File menu.
7. Click the Choose File button and select the file you saved from Informit.
8. Select EndNote Import as the Import Option.
9. Click the Import button.Method B: Use an EndNote Connection file
Connection files for databases are available from the Support section of the Informit web site.
Informit Endnote
1. Download the Connection File and save it to your EndNote Connection files folder.
e.g. '\Program Files\EndNote\Connections
2. Using EndNote, you can open these connection files. Choose Connection Files from the File menu.
Note: Not all databases have Connection Files available.Informit Reference Type
In order to more precisely match fields in EndNote with Informit records, you can create your own Informit Reference Type. This Reference Type is based on the Journal Type Reference.- How do I configure Ex Libris MetaLib to work with Informit?
Informit is z39.50 compliant and has been tested successfully with MetaLib.
Server: z3950.informit.com.au
Port: 210
Username: same as for Informit
Password: same as for InformitA list of database names is available on our website: Informit interface database codes
Attributes in use generally follow the bib-1standard with extra attributes we have created.
Records can be retrieved in both MARC and SUTRS formats.
Media
TVNews
- Can TVNews be used in Blackboard, ClickView, course reserve, etc?
- Copies of broadcasts may be made available online (such as in Blackboard) or put in course reserve, provided this is permitted under the Remuneration Notice and the institutions agreement with Screenrights and it is solely for the educational purposes of the institution and that the other standard conditions of Part VA of the Copyright Act are met i.e. labelling, notices, and that all reasonable steps are taken to ensure that the copies may only be accessible by those entitled to access them. See sections 135K and 135KA of the Copyright Act for more information.
- What is the difference between TVNews and RequestTV?
- TVNews enables Screenrights Sample members to download all free-to-air television news, current affairs and selected documentaries to your computer(see sample program guide). RequestTV enables Screenrights Sample members to order free-to-air television programs via DVD.
- Does TVNews cover my city's local news?
- Since the beginning of June, TVNews covers the local ABC news bulletins of Melbourne, Sydney, Perth, Adelaide, Brisbane and Darwin. Additionally the ABC Stateline programs from these capitals are also available.
- Why are there are gaps in the coverage?
- While records go back to late July 2007, expect consistent coverage from late September 2007.
- How do I know if I am a Screenrights member?
- If you are unsure if you have a Screenrights licence, please email Screenrights at : licensing@screenrights.org
- How current is the database?
- Expect the majority of news items to be available the next working day after broadcast. Some current affairs and documentary items become available a couple of days after broadcast. While it is endeavoured to provide a timely upload of items, situations beyond our control may delay the upload of specific items.
- What type of software will I need?
- WMV files can be played using Windows Media Player, RealPlayer, MPlayer, VLC Media Player, Media Player Classic, and QuickTime. Make sure that the WMV9 codec is installed. We recommend Flip4Mac for a Mac.
- Can you provide us with some Legal Advice?
- Please Note:That RMIT Publishing can not and does not give legal advice, and the information below is not provided as legal advice. The universities should get independent legal advice if they are unsure on any matter.
RMIT Publishing would like to make the key point that copies of broadcasts supplied to universities on Informit Media are, under the agreement between RMIT Publishing and Screenrights, deemed to be copies made and communicated on the university's behalf under Part VA of the Copyright Act for the educational purposes of the university. Universities can refer to the terms of their arrangements with Screenrights and to their own guidelines in terms of using the copies. - What format are the video files in?
- Video files are Windows Media Video (WMV) Version 9.
- Do the videos / DVD's contain commercials?
- TVNEWS: No. Commercials are by default excluded.
REQUESTTV: No. Commercials are by default excluded. You can specify to include commercials when you make an order. Use the Notes field for special requests. - What size are the files?
- File sizes will range from under 1MB to around 150 MB for an hour long program. Most news stories will be around 2-3 MB.
- What is the quality like?
- The video files are compressed and reduced in size to 384x288 pixels. The quality is sufficient for general use. They may be viewed full screen and also be projected using a datashow. High quality DVDs may also be ordered.
- How long will it take to download a video file?
- The download speed will depend on individual circumstances. Downloads from Australian institutions will be fast, as access is from the super fast AARNET network. Some Australian Schools are slowly being rolled onto the AARNET network, and can also expect fast connection speeds. Other schools and students accessing the network from home can expect speeds as fast as their local exchange permits.
- Can I save programs?
- All programs are viewed as progressive downloads. Video files may also be saved to a specific location. To save a video, use the Save As function.
- Is there a limit on the number of times that the video can be viewed?
- No
- I am concerned about the extra costs for the video downloads.
- All Informit databases are hosted by RMIT Publishing which is within the AARNET network. Individual institutions need to consult their IT Services department to determine how data usage will impact on cost.
- Can I make a DVD from a TVNews video download?
- Yes. Please contact your IT Services department with regard to appropriate DVD making software (e.g. MS Vista's DVD Maker). You also need a DVD burner. First download and save the TVNews video file to your computer. Then follow the instructions of your DVD making software. As TVNews videos are of lower resolution than the broadcast, the image quality on the DVD will also be of lower resolution. For high resolution DVDs of free to air broadcasts, order the program from Informit RequestTV.
Note that any copying, including burning videos on a DVD need to comply with the requirements as outlined in your Screenrights licence. - Can TVNews be used in Blackboard, course reserve, etc?
- Copies of broadcasts may be made available online (such as in Blackboard) or put in course reserve, provided this is permitted under the Remuneration Notice and the institutions agreement with Screenrights and it is solely for the educational purposes of the institution and that the other standard conditions of Part VA of the Copyright Act are met i.e. labelling, notices, and that all reasonable steps are taken to ensure that the copies may only be accessible by those entitled to access them. See sections 135K and 135KA of the Copyright Act for more information.
- Do you have a document about how we can use clips from the database in course material, etc and what copyright clearances Informit have already negotiated?
- Copies of broadcasts made under Part VA of the Copyright Act by Informit and supplied to a university for the university's educational purposes, are deemed under the agreement between RMIT Publishing and Screenrights to be like any other copy of a broadcast made by the university under the Remuneration Notice and the university's agreement with Screenrights and can be used in the same manner is as permitted under those documents
- Why are there a black borders around the video?
- All RequestTV programs are captured in a high quality wide screen format (16:9). This means that recent programs that are made in this format will appear wide screen if you have a wide screen television. If you are watching the DVD on a normal television (4:3), you will get a letter box effect. That is, a black border will appear on the top and bottom, with the program extending all the way to the left and right of the screen. Older programs were created in the usual 4:3 format. These programs though, are broadcast in wide screen 16:9 format. This means that black borders are added to the left and right of the program by the station.. If you watch these programs on a wide screen TV, these black borders will appear on the left and right.
- How can I check which version of the WMV Plug-in I have installed in Firefox?
Type about:plug-ins into the address bar of your browser. This will display Firefox's plug-in information. If you see Microsoft Windows Media Player Firefox Plug-in, you have the correct version installed. If you see Windows Media Plug-in Dynamic Link Library, you have an older version of the plug-in installed.
- Are you going to offer Flash as well as WMV?
Not at this time.
- Are walk-in users permitted to access TVNews?
- Walk-in users are permitted to access the TVNews index. However, only your students and staff are permitted to view or download the video clips. This is due to restriction imposed by Screenrights in the remuneration notice with your institution. Please refer to your institution's remuneration notice with Screenrights for further information.
- Why won’t videos play correctly in Firefox on Windows XP/Vista?
A new version of the WMV plug-in for Firefox is available from Microsoft (Windows XP and Vista only). You must have this new version installed in order to watch the video within the browser window. You may download the latest plug-in from: http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx More information on the problem is available here: http://forums.mozillazine.org/viewtopic.php?t=206213
- There appears to be a lag between the recorded video and audio tracks (a lip sync problem).
If you are using a Mac you may find you are having lip sync problems.
There is a product called Flip4Mac which is a free QuickTime plug-in designed in conjunction with Microsoft, instead of using Windows Media 9 for Mac.
http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx- We are part of Screenrights but there are already concerns that increased usage of this resource during a sampling period will have an impact on our costs?
- During the term of the current agreement between RMIT Publishing and Screenrights the costs per copy or communication are as previously agreed between Screenrights and the institutions and are not impacted by the agreement between RMIT and Screenrights.
- Will Screenrights increase fees, post 2010, as institutions usage increases?
- Screenrights and the institutions both reserve their rights for future payments beyond the term of the current agreement. This is a matter for negotiation between institutions and Screenrights independently of RMIT Publishing.
- According to the licence we only have an agreement until end of 2009 although the sampling period goes until October 2010. How long are we covered for?
- The agreement's minimum term is until 31 December 2009. From then on the agreement rolls over annually unless (or until) terminated by either party. Because the sample frame is not based on the calendar year, there is an overlap beyond the minimum term of the agreement.
- What programs will be available for download?
- TVNews enables downloads to television news, current affairs and selected documentaries (see sample program guide).
Sample program guide - Why does the end of the previous story appear before my requested download?
- There is a technical issue with the video capture equipment that limits the frame accuracy of edited programs. We are currently investigating a solution to this issue.
- Are you going to offer programs from Pay / Cable TV or HDTV?
- Not at this time.
- How can I capture TVNews images?
- To capture video playbacks for insert into promotional material like brochures, please see below.
Save the video to your desktop
Open it in Window Media Player or VLC player
Go to Tools / Options
Select the Performance Tab
Click on the Advanced Button
Uncheck 'Use Overlays' in the Video Acceleration box
Click OK
RequestTV
- What is the quality of the DVDs like?
- The video files are compressed and reduced in size to 384x288 pixels. The quality is sufficient for general use. They may be viewed full screen and also be projected using a datashow. High quality DVDs may also be ordered via RequestTV.
- How do I view our RequestTV orders?
- Go to: and log in with your Informit Admin Username and Password.
- What if we forget our password and PIN number for viewing our orders?
- Contact the Customer Service Team at RMIT Publishing on Phone: 03 9925 8210 Email: support@rmitpublishing.com.au
- What costs are associated with RequestTV DVDs?
- A $33.00 GST Ex cost will apply for each DVD order.
- When am I likely to receive the DVD?
- In most instances DVDs will arrive within 72 hrs at your institution.
- What is the quality of the video on a RequestTV DVD?
- The quality of a RequestTV DVD video is broadcast quality.
- Can I receive individual invoices for each DVD I order?
- No. All DVD orders are collated and invoiced together every month.
- Can I have more than one program on a DVD?
- Yes, but each item must be ordered separately and will incur a fee. You may enter specific instructions on the RequestTV DVD order form. Note that only approximately 2 hours of programs will fit on a DVD.
- What programs will be available for DVD delivery?
- RequestTV enables DVD delivery of all programs on the 5 free-to-air networks.
- Is it possible to suppress the 'order dvd' link?
- Yes.
Within the Informit Admin module select the Enable DVD Delivery? (yes/no).
Set to yes, to enable DVD program order links to appear in program records.
Set to no to hide DVD program order links from program records.
- Is it possible to secure the ordering of the DVD’s?
- Yes
Within the Informit Admin module enter a password in RequestTV Password to include a password option to secure the Order DVD screen.
If left blank the screen will not be secure, therefore, this will allow anyone who has access to RequestTV the ability to place a DVD order. - Who will be invoicing us for the DVDs?
- RMIT Publishing will send you an invoice at the beginning of the month for the previous months orders.
- Why is there a thick black frame around the video?
- All RequestTV programs are captured in a high quality wide screen format (16:9). This means that recent programs that are made in this format will appear wide screen if you have a wide screen television. If you are watching the DVD on a normal television (4:3), you will get a letter box effect. That is, a black border will appear on the top and bottom, with the program extending all the way to the left and right of the screen. If your DVD player allows it, you may choose to zoom in and fill the screen.
Older programs were created in the usual 4:3 format. These programs though, are broadcast in wide screen 16:9 format. This means that black borders are added to the left and right of the program. If you watch these programs on a wide screen TV, these black borders will appear on the left and right. If you watch these programs on a normal (4:3) television, black borders will appear additionally on the top and bottom.
To fill the television screen with the entire program, use your DVD player to zoom in. There will no loss in quality.
e-Library
- How do I link to a particular Article Title within Informit e-Library?
- http://search.informit.com.au/documentSummary;res=elibrary;dn=[DocumentNumber]
For example:
To jump to the article title;
Australian Immigration: Some Current Themes by Andrew Metcalfe
in the journal The Sydney Papers, Volume 19, Issue 1
http://search.informit.com.au/documentSummary;res=e-library;dn=451457667828093 - Can the metadata for Informit e-Library and the Engineering Collection be turned off?
- Yes it can.
Please contact Customer Service on (03) 9925 8210 or support@rmitpublishing.com.au
Subscription
- How long is my subscription valid for?
- Subscriptions are valid for 12 months upon receipt of your signed Informit Licence Agreement.
Please go to: http://www.informit.com.au/allpurchase.html to download a copy. - Can I upgrade my subscription to allow for more additional users?
- Yes you can. An additional fee will apply. Contact our Customer Service Team at support@rmitpublishing.com.au or Tel: 03 9925 8210 for assistance.
- Can I see the Plus Text version of an article without a subscription?
No.
If you have a subscription to Informit Indexes, individual articles can be purchased using the Pay per View facility. Click here for further information regarding Pay per View.
Articles are priced at A$33.00 and payment is by credit card (Visa, Mastercard or Bankcard), or if your subscription is through a large organisation or company, via account billing.
When purchasing the article, you will be required to enter your details and any reference that needs to appear on the receipt.
Articles appear immediately as a PDF. You will need to save or print the PDF in order to view it more than once.
Genealogy
- Do you support my Genealogy cd?
- RMIT Publishing are no longer stocking, supplying or supporting the CD ROMs.
- My genealogy disc no longer works with my new pc.
- If you have updated your pc to XP or Vista, you may require a patch for your disc to work.
Ensure your KAware disc is installed.
In the KAWAREN folder on c drive rename the .exe file to anything (for backup precautions only).
Download the ntpat.zip file (below) from the internet and save it into your KAWAREN folder.
http://www.informit.com.au/downloads/ntpat.zip
Create a new shortcut on your desktop.
